This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from twinelily.com.

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies that are installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” – data files placed on your device or computer, often including an anonymous unique identifier. For more information on cookies and how to disable them, visit: www.allaboutcookies.org.

“Log files” – track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” – electronic files used to record how you browse the Site.

When you make or attempt to make a purchase through the Site, we may collect personal information from you, including your name, billing and shipping address, payment details (such as credit card or PayPal), email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information” in this policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

Fulfill orders placed through the Site (including processing payments, arranging shipping, and providing order confirmations and invoices).

Communicate with you.

Screen orders for potential risk or fraud.

Provide you, in line with your preferences, with information or advertising about our products or services.

We use Device Information to help identify potential risks and fraud (especially your IP address) and more generally to improve and optimize our Site—for example, by analyzing how visitors browse and interact with the Site, and evaluating the performance of marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

We use WooCommerce, a plugin for WordPress, to power our online store. You can read about WooCommerce’s privacy practices here: https://automattic.com/privacy.

We use Google Analytics to understand how users interact with our Site. Learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can opt out here: https://tools.google.com/dlpage/gaoptout.

We may also share your information to comply with laws and regulations, respond to legal requests, or protect our rights.

CURRENCY CONVERSION

By using our Site, you agree to allow third parties to process your IP address for currency conversion purposes. Your selected currency is stored in a session cookie (a temporary cookie deleted when you close your browser) to ensure consistent pricing as you browse.

BEHAVIORAL ADVERTISING

We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you. For more information about targeted advertising, visit the NAI educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance: http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not change our data collection and usage practices in response to a “Do Not Track” signal from your browser.

YOUR RIGHTS (FOR EUROPEAN RESIDENTS)

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise these rights, contact us at the email below.

Additionally, please note that your information may be transferred outside of Europe, including to the United States or Canada, for order processing or service improvement purposes.

DATA RETENTION

We retain Order Information for our records unless and until you ask us to delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons.

MINORS

Our Site is not intended for individuals under the age of 18.

CONTACT US

For more information about our privacy practices, or to make a request or complaint, please contact us by email at  support@twinelily.com